This module revolutionises the concept of Web Portal as stated by the law, with which it it in compliance, while evolving the contact points with the customer. Integrated both ways with Gridway CRM, it becomes one of the company’s entrance and exit channels to know and relate with one’s clients.
This module will revolutionise the whole meaning of Counter. Beyond managing the contact with the customer (in compliance with 655/15) through the traditional channels: : Counter, call centre, Web portal , also manages the after Sale: Calls and intervention planning, on site visits and marketing: Web communication, SMS, Email in a single customer relations system.
GRIDWAY BILLING & CREDIT MANAGEMENT
Calculating the bill and credit management are tied to some of the Most complex activities in the active cycle, both for the rules which characterise it (ARERA), and for the importance of the company’s data controlling and safeguarding performances. Totally integrated with Dynamics NAV’s billing system, it allows for the registration of single lines to which can be attributed a dimension for an accurate management control or for the compulsory declarations for ARERA. Credit management is complete in every detail: Advances, defaults,Instalments and could be integrated with the main treasury systems like DocFinance and Piteco.
The many administrative and financial functions contained in Dynamics NAV have been integrated with our vertical EasyGO for utility which allows to manage a whole lot of activities typical to our sector: Contract with CIG management, Competencies and tools management are only some of the peculiarities.