This module revolutionises the concept of Web Counter as stated by the law, with which it is compliant, by evolving it to a contact point with the customer. Integrated both ways with Gridway CRM, becomes one of the entrance and exit channels of the company to know and relate with the customer.
This module revolutionises the concept of counter. It manages the dealings with the customer through traditional channels:Counter, Call centre, Web portal, and also manages the after sale: Calls and Intervention Planning, on site inspections and marketing: Web communications, SMS, Email and all in a single system of customer relations. Through a custom system module or mobile systems, CRM can interact with agencies and agents.
GRIDWAY BILLING & CREDIT MANAGEMENT
Many of the active cycle most complex activities are connected to Bill calculation and credit management, be it for the regulations characterising them (ARERA), or for the importance held by the data in a corporate context of control and safeguard of the performance. Completely integrated with the Billing system of Dynamics NAV allows the recording of every single line which are assigned dimensions for an accurate management control or for the compulsory ARERA declarations. Credit management is complete in every detail: Advances, Defaults, Instalments and can be integrated with the main treasury systems like DocFinance or Piteco.